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Post by bernard on Jul 17, 2023 16:48:10 GMT
Does anyone know how long before an event the ticket transfer becomes available, our friend got our tickets but we are going Wednesday and they are coming Thursday but they still can't transfer our tickets over.
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Post by daemon on Jul 17, 2023 17:02:27 GMT
Half of ours available and half aren't.
They do this for some weird reason every year. It's very stressful, but the one good thing is that it does normally get sorted out and no one ever gets stopped from going to the festival.
I was supposed to be going to a gig at the Roundhouse tonight and they released the tickets a few hours ago. It's ridiculous and doesn't really stop touts as you can still transfer them. It just creates more stress for everyone.
One of our group has been ringing and they were told that all tickets will be avaialable by 3 days before, which I suppose could charitably be described as being tomorrow if you class Friday as the start?
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Post by Peggy Pop on Jul 18, 2023 15:40:53 GMT
I'm in the same position bernard. I've been on the online ticket master chat and they responded with the below ☹. I've gone back to them but they've not come back to me. Really hoping @daemon is right! I’ve checked on this event for you, and unfortunately ticket transfer isn’t available as the event is on 21-JULY-2023. Please be advised that ticket transfer is not available on all events. So if the transfer is not available and you won't be there yourself on the night, you'll need to give the attendee a letter of authorization to take with them. This just lets the box office know that you're allowing them to collect the tickets on your behalf. Please take note that the Letter of Authorization is only available for the family relatives or close relatives. Be sure to include: · The name of the event, venue and the date · Your booking reference number · Your name and address · The name of the person collecting the tickets · The last 4 digits of the credit card number · The area and seat details (if applicable) You'll need to sign the letter and the attendee will also need to take some photo ID for themselves. |
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Post by enialed on Jul 18, 2023 16:17:47 GMT
Have you tried via web browser vs the app?
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Post by bernard on Jul 18, 2023 16:44:43 GMT
Our friend has been told they will be sent 24hours before the event, thats 10am tomorrow
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Post by beaucoupfish on Jul 18, 2023 19:35:38 GMT
I couldn't do it in the app, but when I tried in the browser it was fine.
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Post by bernard on Jul 19, 2023 9:54:44 GMT
Still won't work either way for us.
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Post by bernard on Jul 19, 2023 16:06:25 GMT
Ticketmaster issues easily sorted, box office near the gate, get the person who ordered to speak to the people behind the desk and paper tickets are issued.
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